| General Software Features | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Web-based payment processing software accessible via any internet enabled browser. | S | S | S | S |
| Creation of an unlimited number of unique user sign-ins. | S | S | S | |
| Creation of up to three unique user sign-ins. | S | |||
| Compatible with most keyboard emulation card reading solutions. Please see the recommended hardware page for more information. | S | S | S | S |
| Compatible with most receipt printers. Please see the recommended hardware page for more information. | S | S | S | S |
| Ability to link multiple PayTrace accounts together. | S | S | S | |
| Customizable interface enabling you to upload your own logo and color scheme. | S | S | S | S |
| Data Security & Fraud Reduction Features | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| No payment data is stored locally on your network, computer(s) or premises by PayTrace. | S | S | S | S |
| SSL encryption ensures all data is secure during transit. | S | S | S | S |
| Data stored in redundant high-security data facilities. | S | S | S | S |
| PCI DSS Certified as a Level 1 Service Provider annually since 2005. | S | S | S | S |
| Multi-factor authentication sign-in process to ensure only authenticated users may access your account. | S | S | S | S |
| Customizable user permissions allow you to control which users can perform various operations. | S | S | S | S |
| Definable time threshold before inactive sessions "time out". | S | S | S | S |
| Ability to monitor unsuccessful sign-in attempts. | S | S | S | S |
| Ability to allow or deny access from specific IP addresses. | S | S | S | |
| Limit duplicate transactions within a defined period of time. | S | S | S | S |
| Require certain information (such as billing address, CSC/CVV, etc.) be entered in order to process a transaction. | S | S | S | S |
| Ability to auto-void transactions that don't receive the expected CSC and/or address verification responses. | S | S | S | S |
| Pre-integrated payment/donation link. | S | O |
| Customer Support | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| A commitment to exceed your customer service expectations. | S | S | S | S |
| 24/7 email support. | S | S | S | S |
| Telephone support during business hours Monday–Friday, 5am–7pm PST. | S | S | S | S |
| Training Videos to assist with common training needs. | S | S | S | |
| A users' forum addressing many FAQs: https://help.PayTrace.com. | S | S | S | S |
| Merchant assistance to integrate payments with accounting, inventory, ERP, systems, existing business processes and software applications. | S | S | S | S |
| Credit Card Processing | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Process credit card transactions for Visa, MasterCard, Discover, American Express, Diner's Club, and JCB. | S | S | S | S |
| Process credit card transactions through a compatible card reader. | S | S | S | S |
| Key/manually enter credit card transactions. | S | S | S | |
| Process credit card transactions using information from stored customer profiles. | S | S | ||
| Process multiple credit card transactions at once using information from multiple stored customer profiles. | S | S | ||
| Store credit card transactions to be processed on a specific date or through manual submission at a later time. | S | S | S | |
| Void credit card transactions. | S | S | S | S |
| Refund credit card transactions. | S | S | S | S |
| Partially refund credit card transactions. | S | S | S | S |
| Capture and modify credit card transactions before settlement. | S | S | S | S |
| Customizable default data fields for credit card transactions. | S | S | S | S |
| Add custom data fields (discretionary data elements) to transactions for reporting purposes. | S | S | S | |
| Manually settle credit card transactions. *TSYS at this time only | S | S | S | |
| Automatic settlement of credit card transactions on a daily basis. | S | S | S | S |
| Ability to choose the time at which credit card auto-settlement occurs. *TSYS at this time only | S | S | S |
| Business, Corporate, & Purchasing Card Processing | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Process Level II Data needed to qualify some business and corporate cards at the lowest possible rates. | S | S | S | S |
| Process Level III Data needed to qualify most business, corporate, and purchasing cards at the lowest possible rates. | S | S | S |
| Mobile Application | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Create and manage customer profiles. | S | S | ||
| Mobile application that is accessible from your web-enabled hand-held device, including most Apple® and Android® devices. | S | S | ||
| Complete processing, managing, and reporting functionality for all enabled payment types. | S | S | ||
| Email receipts to your customers, bookkeepers, etc. | S | S | ||
| Ability to void transactions that have not been settled. | S | S | ||
| Authorize transactions in the field. | S | S |
| Receipts & Reports | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| View complete transaction details and receipts for up to 24 months (2 years) using convenient search functionality. | S | S | S | S |
| Download CSV/Spreadsheet reports to your computer for additional inference or backup. | S | S | S | S |
| Email receipts to your customers, bookkeepers, etc. | S | S | S | S |
| Print receipts on standard office and receipt printers. Please see the recommended hardware page for more information. | S | S | S | S |
| Automatically print a receipt with each transaction, if you choose. | S | S | S | S |
| Customize receipt header and footer content. | S | S | S | S |
| Automatically distribute custom reports via email. | S | S | S | S |
| Create up to 15 custom reports. | S | S | S | |
| Create up to 3 custom reports. | S | |||
| Add custom data fields (discretionary data elements) to transactions for reporting purposes. | S | S | S | |
| Store cash and check transactions in your PayTrace account for reporting purposes. | S | S | S | S |
| Customer Profile Storage | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Securely store valuable customer data, including payment information, for up to 5000 customers. | S | S | ||
| Purchase additional customer profile data storage if needed. | O | O | ||
| Store credit and check card, and/or checking account information for each customer. | S | S | ||
| Merchant Email notification when a customer profile's credit card is close to expiring. | S | S | ||
| Add and store additional information fields (discretionary data elements) within the customer profile. | S | S | ||
| Import and export customer profile data. (Only truncated payment information is available for export from the system.) | S | S |
| Pre-Integrated Payment Link | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Place a customizable payment link (a 'Pay Now' button) on a merchant's webpage. Merchants have the ability to add their logo, add and label a button for single or recurring payments. | S | O | O | |
| Process transactions for all enabled payment methods (credit card, and e-check transactions). | S | O | O | |
| Email a customizable Payment Link and invoice to customers. Merchants can attach an invoice in different formats, such as .csv, .docx, .pdf, .rtf, .txt, or xlsx files. | S | O | O | |
| Merchants have the capability to define additional data fields and buttons (discretionary data elements) the customer will use during checkout. | O | O | ||
| Email confirmation receipts, for each approved transaction. | O | O | O | |
| Merchants can provide the option of allowing customers to securely store payment information for future purchases. | O | O | ||
| Prevent fraudulent transactions using recaptcha. | S | S | S | |
| Track customer usage. Merchants have the ability to view past transactions. | S | S | S |
| Pre-Integrated Donation Link | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Accept online payments/donations of a customer/donor determined amount. | S | O | ||
| Process enabled payment methods, such as credit card and ACH transactions. | S | O | ||
| PayTrace creates HTML code to the payment link merchants can add to their web site. | S | O | ||
| Send a customizable email with a request for payment, or request for donation. | S | O | ||
| Customizable PayTrace hosted interface enables merchants to brand their website by uploading their logo and color scheme. | S | O | ||
| Allow customers to set-up recurring donations. | O | |||
| Merchants have the capability to define additional data fields and buttons (discretionary data elements) the customer will use during checkout. | O | |||
| Allow customers to securely store their donation information for future payments. | O | |||
| Prevent fraudulent transactions using recaptcha. | S | S | ||
| Track customer donations. Merchants have the ability to view past transactions. | S | S |
| Application Programming Interface (API) | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Web service-based software integration module allows third party software to interface with PayTrace. | O | O | ||
| Process transactions for all enabled payment methods (credit card and ACH transactions). | O | O | ||
| The ability to process transactions, email receipts, manage customers, calculate shipping, and manage recurring payments. | O | O | ||
| Utilize the Secure Checkout feature to eliminate the need for third party software to handle any payment data. Merchants, or developers can directly integration with the secure checkout API. | O | O | ||
| Run on any operating system that supports web service, including Linux, Unix, and Windows. | O | O | ||
| API Error Log tracks real-time errors generated through the API in order to allow for easy de-bugging and troubleshooting. | O | O | ||
| Code samples and a detailed integration guide are available to ease the integration process for developers. Link to code samples. | O | O | ||
| API test account available for testing account purposes. *TSYS only at this time. | S | S |
| E-Check/ACH Processing | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Process e-check transactions directly to/from your customer's checking account. | O | O | ||
| Key/manually enter e-check transactions. | O | O | ||
| Process e-check transactions using information from stored customer profiles. | O | O | ||
| Process recurring e-check transaction with the addition of the PayTrace Recurring Payment Module. | O | O | ||
| Process e-check transactions through one of the PayTrace Payment link. | O | O | ||
| Process e-check transactions through the PayTrace API. | O | O | ||
| Refund/credit e-check transactions. | O | O | ||
| Partially refund/credit e-check transactions. | O | O | ||
| Customizable default data fields for e-check transactions. | O | O | ||
| Add custom data fields (discretionary data elements) to e-check transaction for reporting purposes. | O | O | ||
| Automatic e-check transaction settlement on a daily basis. | O | O |
| Recurring Payment | Basic | Pro | Pro w/ EMV | Cash Adv* |
|---|---|---|---|---|
| Create recurring payments that will be processed automatically on an annual, quarterly, monthly, bi-weekly, weekly, or daily basis. | O | O | ||
| Ability to email receipts to internal employees and customers when recurring payments have processed. | O | O | ||
| Specify a start date, number of processing occurrences, and transaction amount for each payment. | O | O | ||
| Specify the number of times the recurring payment will be processed. | O | O | ||
| Modify a recurring payment that has already been initiated. | O | O |
